Intent, label & outcome manager

Define the shared business language used by detectors, workflows, QA, analytics, and integrations. Stable keys remain consistent even when display names change.

Intent

What the customer means. Detectors assign it and workflows use it to choose a branch.

Label

A searchable signal added automatically from intents or outcomes, or manually by a reviewer.

Outcome

The final business result saved to the call, customer case, analytics, and future integrations.

Intent definitions

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Create intent

Use the wording your operations team will recognise.
After saving, this definition becomes available to detectors, workflows, call review, and analytics where relevant.
Advanced settings · stable keys and automation
Generated automatically. It cannot change after creation.
Maps this intent to a reviewed response behaviour.
Safety: custom intents cannot bypass identity verification. Built-in items cannot be deleted because published workflows and historical calls may reference their stable keys, but they can be renamed or disabled for new configuration.