Voice operations analytics

Understand call volume, outcomes, quality, customer intents, reliability, and response speed.

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Calls started i—Voice sessions
Completion rate i—Completed workflow
Average QA i—Evaluated calls
Error-free calls i—Operational reliability
Average duration i—Per call
P95 response i—Backend turn latency

Call volume trend

Daily calls, completed workflows, and calls with errors · Malaysia time

CallsCompletedErrors
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Response latency

Backend processing after customer speech

—median / P50
Average—
P95—
ASR avg—
Waiting for measured customer turns.

Call outcomes

How calls ended

QA distribution

Quality bands from the collection-v1 rubric

Top customer intents

Meanings detected across customer turns

Top labels

Operational and behavioural signals per call