Configure Ameerah
Choose one workspace below: shape how Ameerah speaks, or create fast-path rules for common customer responses. Safety and identity policies remain enforced automatically.
Build the prompt
Set the opening, approved account information, conversational behaviour, and closing. These instructions shape what Ameerah says during a call.
The first sentence Ameerah says when the call starts.
Approved customer and account facts Ameerah is allowed to use.
Tone, response style, boundaries, and handling preferences.
The sentence used after the call reaches a valid outcome.
Fast-path intent detector
Teach Ameerah to recognise common phrases instantly and route them to an approved response path without waiting for the language model.
Create and manage detectors
Start with narrow, specific phrases. Use the tester on the right before enabling a new rule.
Saved detectors
Rules are checked from highest to lowest priority.